We provide remote online debugging guide first; defective hardware can be returned for repair or replacement within warranty.
Archives: FAQs
How long is your product warranty period?How long is your product warranty period?
Standard 2-year factory warranty for all fiber extenders; lifetime technical support.
Which shipping methods can we choose?Which shipping methods can we choose?
Express (DHL/FedEx/UPS for samples), sea freight, air freight for mass goods.
How long is production lead time?How long is production lead time?
Samples ship within 3–5 working days; bulk orders take 21–35 days based on quantity.
Can we customize logo, housing or functions?Can we customize logo, housing or functions?
OEM & ODM services are available, including custom shell printing, private logo, tailored signal parameters.
What is your minimum order quantity (MOQ)?What is your minimum order quantity (MOQ)?
Standard MOQ is 1 unit for sample testing; bulk wholesale MOQ negotiable for large projects.
Can I mix different signals (video + audio + USB) in one unit?Can I mix different signals (video + audio + USB) in one unit?
We provide integrated combo extenders that transmit video, audio and USB control over one fiber cable.
Are your products CE, FCC, RoHS certified?Are your products CE, FCC, RoHS certified?
All our fiber transmission devices pass CE, FCC, RoHS and REACH certifications for global market sale.
Does your equipment support 4K/8K resolution?Does your equipment support 4K/8K resolution?
Yes, we have models for 1080P, 4K@60Hz, 8K high-bandwidth transmission with zero signal loss.